Support

Homeowners

  • Apollo America Inc is not authorized to service the end-user due to the proprietary nature of the device communication methods.
  • Please contact your security provider for assistance with your device (both troubleshooting and replacements).

Security Providers

  • Interested in developing a partnership to contract to manufacture your smart smoke, heat, and carbon monoxide devices?

Frequently Asked Questions

My smoke detector has reached end of life; where do I acquire a new device?

Please contact your security provider for assistance with acquiring a new device.

My carbon monoxide detector has reached end of life; where do I acquire a new device?

Please contact your security provider for assistance with acquiring a new device.

My smoke, heat, carbon monoxide detector has reached end of life; where do I acquire a new device?

Please contact your security provider for assistance with acquiring a new device.

My device is flashing/beeping, but I don’t know what is wrong; how do I determine what the problem is?

Please check the installation manual for your respective device. There is a table that helps you determine what is wrong based on the blink codes provided by the tri-color LED.

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